We want to make sure you have the right gear for your adventure, and sometimes that means a change of mind.
If you wish to return any of the items in your order we’ll happily offer a refund within 30 days of your purchase, but before you send your item back to us – double check the following:
The item needs to be in as-new condition, this means:
- In original packaging
We’re unable to offer a full refund on items that have lost that fresh new feel. The best way to retain that feel is by sending the item back, in the same packaging & condition as when you first opened it. - Unused
This one is pretty obvious, make sure you love your new item before you give it a go. - All tags and labels attached
Avoid taking the tags off until you’re sure you’d like to keep the item.
Also, please know that we’re unable to accept change of mind returns for sleeping bags, (please know that you’ll still be covered under warranty).
If you’re returning your item(s) as a result of changing your mind, you’ll be responsible to cover the cost of return delivery. Once your return claim has been submitted, you’ll have 10 business days to return your item(s) either by post or dropping into one of our dealers. If you exceed this timeframe, you’ll be asked to create a new return claim.
If the item(s) are not received into our warehouse in the original condition (unopened, unused, all tags and labels attached) we won’t be able to offer a full refund.
Before returning an item flick us an email at support@questoutdoors.com.au so we can give you the address and make sure we are all ready for it when it arrives.
Once we receive the goods and all is ok for a refund, we’ll let you know. Refunds are sent back using the original payment method (e.g. Mastercard back to Mastercard, Visa back to Visa).We will process the return within 1-2 days in our system. It can then take 4-5 days for the refund to show up in your bank account