Free delivery to most Australians for orders over $100!
This applies to the areas below:
- Southeast Queensland
- Majority of Eastern New South Wales including Sydney
- Greater Melbourne
- Canberra
- Adelaide
If you fall outside of these areas, then the delivery cost will be calculated for your order by our shopping cart during the checkout process.
To qualify, your order must be greater than $100 after any sale discounts *or coupons* are applied. The order value is not inclusive of any quoted delivery charges or other, non-product expenses.
Orders valued between $0 – $99.99 will incur any applicable freight charges.
This free delivery offer may be withdrawn or altered at any time.
Other Important Information
We dispatch orders from our warehouse in Port of Brisbane, Brisbane (4178) during business hours Monday – Friday (excluding public holidays). All orders are dispatched with 1-2 business days. Please note that during busy periods, there may be delays due to higher order volumes.
Once shipped you will be sent tracking details via email so you can keep updated as to when you receive the order.
We generally use Australia Post, TGE and Couriers Please. The carrier used for your order will depend on many factors including the destination, size, and weight of the items etc. We do trial out other carriers at times to keep them all honest and give you a better service so we may vary from these carriers.
Deliveries are generally made during business hours Monday to Friday (excluding public holidays).
Changing delivery addresses after your order has been dispatched will incur additional charges from the courier.
Please note that we do not ship to PO Boxes, Parcel Lockers or Parcel Collect at Post Offices.
If you’ve missed a delivery, we can organise redelivery with the courier. However, this will incur an additional charge.
Due to safety concerns, courier drivers have the right to refuse delivery if the property has an aggressive dog or a ‘Beware of the dog’ sign. In this instance, you’ll be required to pickup your order from the nearest depot.
Our couriers do not provide a door-to-door service in all locations around Australia. Some regional & remote addresses may require collection from a local depot.
Tracking Your Order
Once your order has been dispatched you will receive an email containing a tracking number and link to where the order can be tracked. Please note this may take 24 hours to update.
To track your package, follow the tracking link in your email or input your tracking number into the carrier’s website.
We cannot amend orders once they have been despatched.
What happens if my item/s gets lost in the transit?
Please contact us immediately with your order number and tracking details from your dispatch notification email. We will then investigate with the carrier to find out where it is and get it back on track.
Damaged In Transit
All products we dispatch are packed in durable packaging to protect the goods inside.
If a product arrives and is found to be damaged within 7 days of delivery, and we are notified within this time frame, we will cover the cost of any shipping required to or from the original delivery location in order to resolve the issue.
Please inspect the package for damage before signing. If the package is damaged but the contents look unaffected, note the damage on the delivery receipt before signing. If the package is damaged to an extent that the contents may be damaged, please refuse delivery and call us on 1300 783 788.