Shipping Policy

Free delivery to most Australians for orders over $100!

This applies to the areas below:

·         Most of Queensland, NSW, ACT & Tasmania

·         Greater Melbourne & Adelaide 

·         Perth Metro

For regional Victoria and South Australia, we offer a flat fee of $15 per order.

Some remote postcodes & island addresses may fall outside of the above areas, then the delivery cost will be calculated for your order by our shopping cart during the checkout process.

To qualify, your order must be greater than $100 after any sale discounts *or coupons* are applied. The order value is not inclusive of any quoted delivery charges or other, non-product expenses.

Orders valued between $0 – $99.99 will have the delivery cost calculated at the checkout.

This free delivery offer may be withdrawn or altered at any time.

Other Important Information

We dispatch orders from our warehouse in Berrinba, QLD (4117) during business hours Monday – Friday (excluding public holidays). All orders are dispatched with 1-2 business days. Please note that during busy periods, there may be delays due to higher order volumes.

Once shipped you will be sent tracking details via email so you can keep updated as to when you receive the order.

We generally use a variety of carriers including but not limited to Australia Post, Direct Freight Express, TGE and Couriers Please. The carrier used for your order will depend on many factors including the destination, size, and weight of the items etc. We do trial out other carriers at times to keep them all honest and give you a better service so we may vary from these carriers.

Deliveries are generally made during business hours Monday to Friday (excluding public holidays).

Please note we are unable to change the delivery address of an order once it has left our warehouse. 

If the product is labelled as a bulky item, it cannot be delivered to a PO Box, Parcel Locker, or Parcel Collect. Only Australia Post compliant items are available for this service.

If you’ve missed a delivery, we can organise redelivery with the courier. However, this will incur an additional charge.

Due to safety concerns, courier drivers have the right to refuse delivery if the property has an aggressive dog or a ‘Beware of the dog’ sign. In this instance, you’ll be required to pickup your order from the nearest depot.

Shipping Insurance

We offer reasonably priced shipping insurance. This is calculated off the value of your order and covers loss, or damage to items once they have left our warehouse.

Tracking Your Order

Once your order has been dispatched you will receive an email containing a tracking number and link to where the order can be tracked. Please note this may take 24 hours to update.

To track your package, follow the tracking link in your email or input your tracking number into the carrier’s website.

We cannot amend orders once they have been despatched.

WHAT IS AUTHORITY TO LEAVE (ATL)?

All orders are shipped automatically with Authority to Leave (ATL) given. This means courier will not require a signature for delivery and will leave the parcel in a safe place if no one is home. Please note if you do not want this to happen, then please advise us in the order notes and we will revert. Please note if you are not home when the order arrives then it will be returned to the nearest depot. For it to be redelivered you will be charged a minimum re-delivery fee of $30 for it to be redelivered. Please note we are unable to advise exactly when the order will arrive or call beforehand to advise. Sorry.

 What if my order is lost/stolen/damaged in transit? Quest Outdoors will not be held liable for any damage, loss, due to theft or negligence if proof of delivery has been provided from our courier. If you are worried about this, we suggest you take out shipping insurance.