Got a problem with a product? Let’s make fixing it easy as!
Every product you purchase from us comes with what we call an “Easy As warranty”. Depending on the product it will have at least a 12 month warranty some of our items have a 2 year warranty. The warranty covers manufacturing faults or defects in the original product. Damage or faults occurring from fair wear and tear, improper use, failure to follow instructions, failure to follow care and maintenance instructions, accidental damage, commercial use, alterations, severe weather events, animals, insects and acts of God are not covered by warranty. An easy way to look at what’s covered and what is not is if we have control over it then the warranty will cover it.
To make a claim please send an email to support@questoutdoors.com.au along photos of the issue, original invoice number and an explanation of where and what has gone wrong. Our goal is to review and action all warranty claims within 1-2 business days. Once we have, we’ll get in contact with an update and ideas on how we can fix the problem.
For all warranty claims outside of Australia please contact the retailer you purchased the item from and they will be able to help you out.