Return & Refund Policy

We want you to have the right gear for your next adventure. If you’ve changed your mind, no worries—we’re here to help.

Change of Mind Returns

We offer refunds on eligible items returned within 30 days of purchase.

To qualify for a full refund, your item must be in as-new condition, which means:

• In its original, unopened packaging.
• Unused.
• All tags, labels and accessories are still attached.

Items That Can’t Be Returned

The following items cannot be returned for a change of mind:

• Sleeping bags
• Clearance items
• Gift cards

These items are considered final sale. However, they are still covered by our warranty if they are faulty.

Please note that freight, shipping insurance and any original shipping costs we incurred are non-refundable and will be deducted from your refund where applicable.

Return Shipping

If you’re returning an item because you’ve changed your mind, you’ll need to cover the cost of return shipping.

Once your return request has been approved, you’ll have 10 business days to send the item back. If we don’t receive it within this timeframe, you’ll simply need to submit a new return request.

Items returned in anything less than their original, as-new condition may not be eligible for a full refund.

How to Return an Item

Simply submit your return through our online returns portal and follow the prompts.

Start your return here:
https://questoutdoors.com.au/apps/parcelpanel-returns/

We’ll take it from there and keep you updated along the way. Once your return has been received and inspected, we’ll process your refund as quickly as possible.