Shelter
FAQs
Quest Outdoors Australia is one of the country’s fastest-growing outdoor companies, who specialize in innovative and user-friendly products. We aren’t newbies, I wish we were the Quest team has nearly 100 years of experience in the outdoor industry this ensures you have the best gear to make every journey memorable. We're a fully owned and run Australian business that continually tries to improve what’s been done before.
Customer satisfaction is at the heart of what we do. We’re dedicated to providing exceptional service and support, guiding you in selecting the right gear and helping you prepare for your next journey.
We’re pleased to offer free shipping on orders over $125 to most Australians from our Brisbane warehouse, with next-day shipping.
This covers:
- Most of Queensland
- Most of New South Wales
- Australian Capital Territory
- Greater Melbourne
For most regional areas in Victoria, South Australia, Tasmania and Perth, we charge a flat fee of $19.99 per order.
If you're outside these regions, we'll calculate the shipping cost at checkout. For orders under $125, the delivery cost will also be shown during checkout.
We have dealers Australia wide. Check out the Find a Dealer page of our website to find your closest one.
If you wish to return any of the items in your order, we’ll happily offer a refund within 30 days of your purchase, provided the item is in as new condition, which means unopened packaging, unused, and all tags and labels are attached. You can submit a return through our returns portal. Easy As!
Yes, all Quest products come with a comprehensive warranty. The minimum warranty period is 12 months; some products even have a 24-month warranty. This warranty covers manufacturing faults or defects in the original product, ensuring your peace of mind.